From: driveclean
Sent: Wednesday, November 13, 2013 2:55 PM
To: 'Fred Leis'
Subject: RE: Drive Clean Contact Form: Question from Fred Leis c/o
Imex Inc. - Case ID: 5462796
(final response letter, 2 of 2 by email)
Hello Fred,
The Drive Clean facilities shop and labor rates are not regulated by the Drive Clean program, as they are business that choose to be a part of the Drive Clean Program, and offer this service. This allows customers to seek out what they feel is the best value for their money. The intent of the Repair Cost Limit is to help customers maintain their vehicles emissions components and to help vehicle owners with the cost of the repairs, implementing a limit to which you wont have to spend more than a maximum of $450, including the cost of diagnostic, parts and labor. In your case, the repairs fixed all emissions issues and you were issued a full pass.
Regards,
Daniella
Customer Service Representative
Ontario Drive Clean Program
1-888-758-2999
Out-of-Province, please dial 905-943-4897 (Charges will be assumed by the caller)
The Drive Clean facilities shop and labor rates are not regulated by the Drive Clean program, as they are business that choose to be a part of the Drive Clean Program, and offer this service. This allows customers to seek out what they feel is the best value for their money. The intent of the Repair Cost Limit is to help customers maintain their vehicles emissions components and to help vehicle owners with the cost of the repairs, implementing a limit to which you wont have to spend more than a maximum of $450, including the cost of diagnostic, parts and labor. In your case, the repairs fixed all emissions issues and you were issued a full pass.
Regards,
Daniella
Customer Service Representative
Ontario Drive Clean Program
1-888-758-2999
Out-of-Province, please dial 905-943-4897 (Charges will be assumed by the caller)
From:
Fred Leis [mailto:leisfred@hotmail.com]
Sent: Wednesday, November 13, 2013 02:46 PM
To: driveclean
Subject: Re: Drive Clean Contact Form: Question from Fred Leis c/o Imex Inc. - Case ID: 5462796
(my second request, e mail)Sent: Wednesday, November 13, 2013 02:46 PM
To: driveclean
Subject: Re: Drive Clean Contact Form: Question from Fred Leis c/o Imex Inc. - Case ID: 5462796
Reference Case ID:5462796 and thank you for your prompt response,
however:
Thank you, I was looking for some assistance in determining if this
facility licensed by you has grossly overcharged me as it appears they did. In
communication with this business, the manager offered a free oil change. Please
understand that I feel since this or other drive clean facilities are licensed
by the government , you have at least some responsibility to be
sure they act fairly and do not engage in outrageous excessive billing.
The information I am looking for is simply this: why did this outfit grossly
overcharge me to the tune of $434.97 with the promise of more charges upon
return. E-test $34.00 Diagnostic $100.oo Reset $32.oo The Part $152.93, Labour
$65.oo ( CT sell the part for $90.oo as a point of interest).
I have given above specific details as to billing cost
details...
Your comment I am hoping you could clarify what information you are
looking for
I simply feel that I have been overcharged, ripped off by one of your licensed agents and I’m looking for some assistance. It appears to me that this shop is using the conditional pass possibility at over $500 repair cost to promote this as a new business model of sorts.
I simply feel that I have been overcharged, ripped off by one of your licensed agents and I’m looking for some assistance. It appears to me that this shop is using the conditional pass possibility at over $500 repair cost to promote this as a new business model of sorts.
From: driveclean
Sent: Wednesday, November 13, 2013 2:14 PM
Subject: RE: Drive Clean Contact Form: Question from Fred Leis c/o
Imex Inc. - Case ID: 5462796
Hello Fred,
Thank you for contacting Ontario’s Drive Clean. However I am hoping you could clarify what information you are looking for. It would appear from reviewing your test history, after your vehicle failed, repairs were made, the associated monitors were set to a ready state by completing a drive cycle and your vehicle passed the emissions test, which would be the procedure we are looking for.
If I don’t hear back from you, I will assume that this answers your question and I will close your case accordingly. Please be assured that you can reopen this case any time if you need additional assistance by replying to this message.
Regards,
Daniella
Customer Service Representative
Ontario Drive Clean Program
1-888-758-2999
Drive Clean Contact Form:
Name: Fred Leis c/o Imex Inc.
E-Mail: leisfred@hotmail.com
Question: The vehicle needed a drive clean pass. A defective oxygen sensor was replaced, the agent asked me to do 2 weeks hwy driving and then return for a final test, repair plus e test was billed as $434.97 for 20 minutes of work which appears quite excessive.$50 tax inc,Minute Muffler Cobourg,905.372.9601 car milage only 28,000km, I drove the car on the highway, went to another facility and it passed ok. Minute muffler were talking about a conditional pass, repairs over $500 and blamed the government,for the high cost of their 20 minute work out.
Telephone: 9053730888
Street: 25 Darcy Street
City: Cobourg
Province: Ont
Postal Code: K9A3Z5
Country:
Vehicle Information:
Vehicle Type: Light Duty Vehicle
Licence Plate: AYZY911
Vehicle Identification Number: 2G1WU581869381547
Vehicle Make: chvrolet
Vehicle Model: impala ltz
Vehicle Year: 2006
Thank you for contacting Ontario’s Drive Clean. However I am hoping you could clarify what information you are looking for. It would appear from reviewing your test history, after your vehicle failed, repairs were made, the associated monitors were set to a ready state by completing a drive cycle and your vehicle passed the emissions test, which would be the procedure we are looking for.
If I don’t hear back from you, I will assume that this answers your question and I will close your case accordingly. Please be assured that you can reopen this case any time if you need additional assistance by replying to this message.
Regards,
Daniella
Customer Service Representative
Ontario Drive Clean Program
1-888-758-2999
From:
**Drive Clean Contact Form from Fred Leis c/o Imex Inc.
[mailto:leisfred@hotmail.com]
Sent: Wednesday, November 13, 2013 01:38 PM
To: info@driveclean.com
Subject: Drive Clean Contact Form: Question from Fred Leis c/o Imex Inc.
Sent: Wednesday, November 13, 2013 01:38 PM
To: info@driveclean.com
Subject: Drive Clean Contact Form: Question from Fred Leis c/o Imex Inc.
Drive Clean Contact Form:
Name: Fred Leis c/o Imex Inc.
E-Mail: leisfred@hotmail.com
Question: The vehicle needed a drive clean pass. A defective oxygen sensor was replaced, the agent asked me to do 2 weeks hwy driving and then return for a final test, repair plus e test was billed as $434.97 for 20 minutes of work which appears quite excessive.$50 tax inc,Minute Muffler Cobourg,905.372.9601 car milage only 28,000km, I drove the car on the highway, went to another facility and it passed ok. Minute muffler were talking about a conditional pass, repairs over $500 and blamed the government,for the high cost of their 20 minute work out.
Telephone: 9053730888
Street: 25 Darcy Street
City: Cobourg
Province: Ont
Postal Code: K9A3Z5
Country:
Vehicle Information:
Vehicle Type: Light Duty Vehicle
Licence Plate: AYZY911
Vehicle Identification Number: 2G1WU581869381547
Vehicle Make: chvrolet
Vehicle Model: impala ltz
Vehicle Year: 2006
No comments:
Post a Comment